Submit A Claim

Name *

Email Address *Please enter the same email address you bought RailAid

Phone *Please enter a phone number we can reach you on

What kind of claim are you making today?

Ticket Cancellations

Please enter the Order Ref you purchased RailAid for *

Please add more details about your cancellation e.g. which trip do you want to cancel *

Ticket Changes

Please enter the Order Ref you purchased RailAid for *

Please add more details about your change e.g. which trip do you want to change *

Late Train RailAid

Please enter the Order Ref you purchased RailAid for *

Please add more details about your request *Which trip got delayed? How long was it delayed for? Please enter as much information as possible

Fine Fighter Protection

Please enter the Order Ref you purchased RailAid for *

How much did you pay in fines?Please enter the fine amount in Euro

Please add more details about your fine *On what train did you get this fine? What exactly happened? etc

Trip Protection

Please enter the Order Ref you purchased RailAid for or your Primo Membership Number *

When did this event happen? *

Please share more details about what happened * *

Upload any file(s) that will help us support you better

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Primo Request

Please enter your Primo Membership Number *

What would you like to claim? Choose all applicable options *Make a date/time changeCancel your ticketGet a claim for your train arriving lateGet a refund for a fineNone of the above

Other claims. Choose all applicable options *Train Travel Delay CompensationEmergency MedicalPersonal AccidentBaggage LossTravel Document LossNone of the above

Add more details about your request *

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